eBay Resolution Case Management APIVersion 1.3.0
 

AppealToCustomerSupportRequest ( BaseRequest )

This call allows the seller to appeal a decision on a closed eBay Buyer Protection Item Not Received or Significantly Not as Described case. The appeal is sent to eBay customer support.

Call that uses AppealToCustomerSupportRequest:

Fields

appealReason ( AppealReasonType ) [1]
Specify one of the three possible values as the reason for the appeal.
See the Field Index to learn which calls use appealReason.

caseId ( CaseIdType ) [1]
This container is used to identify a specific Item Not Received or Significantly Not As Described case opened by a buyer in the eBay Resolution Center.
See the Field Index to learn which calls use caseId.

comments ( string ) [0..1]
This optional field allows the seller to add a supporting comment to justify the appeal reason. This comment is intended to be read by eBay customer support.
See the Field Index to learn which calls use comments.