Skip to main content

This complex type defines the fields that comprise the benchmark against which the seller's performance is compared. The comparison determines the seller's rating for the metric.

Type that uses BenchmarkMetadata

MetricBenchmark

Call that uses BenchmarkMetadata

GET
/customer_service_metric/{customer_service_metric_type}/{evaluation_type}

Fields

Field
Type
Description
average
string
This field returns the average value for the group, as defined by the specified basis.

When the benchmark basis is set to PEER_BENCHMARK, the value returned in this field is the benchmark value to which the seller's metric value is compared to determine the seller's rating for the customer service metric.