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An enum that defines the different benchmark types supported by the getCustomerServiceMetric method.

Currently, only PEER_BENCHMARK is supported.

Type that uses BenchmarkTypeEnum

MetricBenchmark

Call that uses BenchmarkTypeEnum

GET
/customer_service_metric/{customer_service_metric_type}/{evaluation_type}

Enumerations

Value
Description
PEER_BENCHMARK
This type signifies the benchmark rating is calculated by comparing the seller's rate of requests for ITEM_NOT_RECEIVED or ITEM_NOT_AS_DESCRIBED transactions to the rate of requests received by the group of sellers offering similar products under similar circumstances (including the selling price, terms of sale, and shipping destination).

For more detail, see Peer benchmarks.